Reservations Agent - Dutch hotels

For our central reservations team of Corendon Hotels & Resorts, responsible for several hotels in Amsterdam, we are looking for a new colleague.

As a Reservations Agent you are responsible for processing reservations of our guests. You are in direct contact with guests via telephone, e-mail and other communication channels. The reservations team works for the Corendon Amsterdam New-West Hotel (263 rooms) and the Corendon Amsterdam Schiphol Airport Hotel (680 rooms), both of which operate as franchise hotels under the Marriott International label. Your main tasks include:

• Answering questions from guests about availability and prices

• Confirming reservations and providing relevant information to guests

• Updating and maintaining reservation data in our system

• Ensuring correct administrative processing of all reservations

• Maintaining a high level of guest satisfaction through professional and friendly service

• Collaborating with other departments to ensure smooth operations

• Resolving any problems and complaints regarding reservations

• Excellent communication skills in English (Dutch is a plus)

• Experience in the hospitality sector is a plus

• Hospitable attitude and a positive demeanor

• Attention to detail and accuracy

• Ability to work under pressure and set priorities

• Good computer skills, knowledge of the PMS system Opera is a plus

• Strong communication and administrative skills