Guest Relations Livingstone Janthiel Resort

As a Guest Assistance team member at Livingstone Janthiel Resort, you will play a crucial role in ensuring our guests have a memorable stay. Your responsibilities will include assisting guests with check-ins and check-outs, providing information about the hotel facilities and local attractions, and addressing any guest complaints with professionalism and efficiency.

• Assist guests with smooth check-ins and check-outs

• Provide information about hotel amenities and nearby attractions

• Handle guest complaints promptly and effectively

• Coordinate with other departments to fulfill guest requests

• Ensure guest satisfaction by anticipating their needs and exceeding expectations

• Offer personalized service to enhance the guest experience

• Maintain a neat and organized front desk area

• Assist in resolving billing and payment issues

• Excellent communication skills in English and Dutch.

• Previous experience in customer service or hospitality.

• Strong problem-solving abilities and attention to detail.

• Ability to work well under pressure and in a fast-paced environment.

• Flexibility to work various shifts, including weekends and holidays.

• Positive attitude and a passion for providing exceptional guest experiences.