Front Office Agent (2)

Front Office Agent at The Ritz Village

The Ritz is seeking a dedicated and customer-oriented Front Office Agent to join our Front Office department. As a Front Office Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth check-in and check-out process.

Responsibilities:

• Welcome and greet guests in a friendly and professional manner
• Handle guest inquiries and provide accurate information about the resort and its amenities
• Assist guests with check-in and check-out procedures
• Manage reservations and room assignments
• Handle guest requests and complaints promptly and efficiently
• Ensure the front desk area is clean and organized
• Maintain a high level of knowledge about the local area and attractions to assist guests with recommendations

• Minimum of 1 year experience in a similar role in the hospitality industry
• Excellent communication and customer service skills
• Proficiency in using hotel management software and reservation systems
• Ability to handle cash transactions and maintain accurate records
• Strong problem-solving and multitasking abilities
• Flexibility to work in shifts, including weekends and holidays
• Proficiency in English, Dutch and Spanish; knowledge of additional languages is a plus
• Positive attitude and a friendly demeanor
• Ability to work well in a team and independently
• Attention to detail and strong organizational skills

If you are passionate about delivering exceptional customer service and enjoy working in a dynamic team, we would love to hear from you. Join us at The Ritz Village and be part of creating unforgettable experiences for our guests.