Training Officer - Corendon

• Identify training needs through discussions with department managers, performance reviews, employee feedback, and guest feedback.

• Develop and maintain an annual training plan and calendar in line with operational priorities and the approved budget.

• Coordinate and deliver onboarding and orientation sessions for new employees.

• Design and update training materials, presentations, manuals, and practical exercises.

• Facilitate training on customer service, communication, teamwork, leadership, and company policies.

• Support department managers and departmental trainers in delivering job-specific training and reinforcing standard operating procedures.

• Coordinate required safety, hygiene, and compliance training with qualified internal or external specialists.

• Arrange training schedules, venues, equipment, and participant communication while considering staffing requirements.

• Maintain accurate training records, attendance registers, evaluations, and certificates.

• Evaluate training effectiveness through assessments, participant feedback, and follow-up with managers.

• Monitor training expenses and support the preparation of the annual training budget.

• Prepare regular reports on training participation, completion, results, and development needs.

• Support employee development plans, internal growth opportunities, and succession planning.

• Promote a culture of continuous learning and consistent service delivery.

Performance Indicators

• Completion of the approved training plan.

• Timely completion of onboarding and required training.

• Accurate and up-to-date training records.

• Positive participant and manager feedback.

• Demonstrated application of learned skills in the workplace.

• Delivery of training within the approved budget.

• A diploma or bachelor’s degree in Human Resources, Education, Hospitality Management, or a related field.

• At least two years of relevant experience in training, learning and development, or human resources.

• Experience in the hospitality industry is preferred.

• Experience facilitating group sessions and developing training materials.

• Proficiency in Microsoft Office; familiarity with learning management systems is an advantage.

• Excellent communication skills in English; knowledge of Dutch, Papiamentu, and/or Spanish is an advantage.

Key Competencies

• Clear communication and presentation skills.

• Strong planning, organization, and follow-up.

• Ability to engage employees from diverse backgrounds and adapt to different learning needs.

• A practical, service-oriented approach.

• Effective collaboration with managers and employees.

• Attention to detail and confidentiality when handling employee information.