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Operator

Willemstad, CuraçaoFront Office

Job description

Operator - Front Office Department

Corendon Hotels & Resorts Curaçao is seeking a dedicated and customer-oriented Operator to join our Front Office department. As an Operator, you will play a crucial role in ensuring smooth operations and providing exceptional service to our guests.

Responsibilities:

  • Answer incoming calls and assist guests with their inquiries or redirect them to the appropriate department
  • Handle guest check-ins and check-outs efficiently and professionally
  • Process reservations and manage room availability
  • Provide accurate information about hotel facilities, services, and local attractions
  • Address and resolve guest complaints or issues promptly and effectively
  • Maintain a clean and organized front desk area
  • Collaborate with other departments to ensure guest satisfaction and smooth operations.

Job requirements

Requirements:

  • Prior experience in a similar role is preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to multitask and work under pressure
  • Proficiency in using hotel management software
  • Fluency in English and Dutch; knowledge of other languages is a plus
  • Flexibility to work in shifts, including weekends and holidays

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