Operator

Operator - Front Office Department

Corendon Hotels & Resorts Curaçao is seeking a dedicated and customer-oriented Operator to join our Front Office department. As an Operator, you will play a crucial role in ensuring smooth operations and providing exceptional service to our guests.

Responsibilities:

• Answer incoming calls and assist guests with their inquiries or redirect them to the appropriate department
• Handle guest check-ins and check-outs efficiently and professionally
• Process reservations and manage room availability
• Provide accurate information about hotel facilities, services, and local attractions
• Address and resolve guest complaints or issues promptly and effectively
• Maintain a clean and organized front desk area
• Collaborate with other departments to ensure guest satisfaction and smooth operations.

Requirements:

• Prior experience in a similar role is preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to multitask and work under pressure
• Proficiency in using hotel management software
• Fluency in English and Dutch; knowledge of other languages is a plus
• Flexibility to work in shifts, including weekends and holidays