Operator - Front Office Department
Corendon Hotels & Resorts Curaçao is seeking a dedicated and customer-oriented Operator to join our Front Office department. As an Operator, you will play a crucial role in ensuring smooth operations and providing exceptional service to our guests.
- Answer incoming calls and assist guests with their inquiries or redirect them to the appropriate department
- Handle guest check-ins and check-outs efficiently and professionally
- Process reservations and manage room availability
- Provide accurate information about hotel facilities, services, and local attractions
- Address and resolve guest complaints or issues promptly and effectively
- Maintain a clean and organized front desk area
- Collaborate with other departments to ensure guest satisfaction and smooth operations.
- Prior experience in a similar role is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and work under pressure
- Proficiency in using hotel management software
- Fluency in English and Dutch; knowledge of other languages is a plus
- Flexibility to work in shifts, including weekends and holidays