Front Office Agent at The Rif at Corendon Hotels & Resorts Curacao

Welcome guests in a friendly and professional manner

Handle guest check-ins and check-outs efficiently

Answer and direct incoming calls to the appropriate department

Assist guests with inquiries and provide information about the hotel and local area

Process payments and maintain accurate records

Resolve guest issues and complaints in a timely and effective manner

Collaborate with other hotel departments to ensure guest satisfaction

Excellent communication and interpersonal skills

Proficiency in Microsoft Office Suite

Strong organizational and multitasking abilities

Attention to detail and problem-solving skills

Customer service-oriented mindset

Ability to work well under pressure

Previous experience in a similar role preferred

Knowledge of reservation systems is a plus