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Front Office Agent

Willemstad, CuraçaoFront Office

Job description

Front Office Agent at Corendon Mangrove Beach Resort

Corendon Mangrove Beach Resort is seeking a dedicated and customer-oriented Front Office Agent to join our Front Office department. As a Front Office Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth check-in and check-out process.


  • Welcome and greet guests in a friendly and professional manner
  • Handle guest inquiries and provide accurate information about the resort and its amenities
  • Assist guests with check-in and check-out procedures
  • Manage reservations and room assignments
  • Handle guest requests and complaints promptly and efficiently
  • Ensure the front desk area is clean and organized
  • Maintain a high level of knowledge about the local area and attractions to assist guests with recommendations

Job requirements

  • Minimum of 1 year experience in a similar role in the hospitality industry
  • Excellent communication and customer service skills
  • Proficiency in using hotel management software and reservation systems
  • Ability to handle cash transactions and maintain accurate records
  • Strong problem-solving and multitasking abilities
  • Flexibility to work in shifts, including weekends and holidays
  • Proficiency in English, Dutch and Spanish; knowledge of additional languages is a plus
  • Positive attitude and a friendly demeanor
  • Ability to work well in a team and independently
  • Attention to detail and strong organizational skills

If you are passionate about delivering exceptional customer service and enjoy working in a dynamic team, we would love to hear from you. Join us at Corendon Mangrove Beach Resort and be part of creating unforgettable experiences for our guests.