Duty Manager - The Rif

Oversee the daily operations of the hotel, including front desk, housekeeping, and food and beverage departments

Ensure the highest level of customer service is provided to all guests

Handle guest inquiries, complaints, and requests in a professional and timely manner

Supervise and support hotel staff, providing guidance and training as needed

Monitor and maintain hotel facilities to ensure a safe and comfortable environment for guests and employees

Manage room reservations and ensure accurate billing and payment processes

Collaborate with other departments to ensure seamless coordination and communication

Minimum of 2 years of experience in a managerial role within the hospitality industry.

Excellent communication and interpersonal skills to effectively interact with guests, staff, and management.

Strong leadership abilities to supervise and motivate a team.

Proven problem-solving skills to handle guest complaints and resolve issues in a timely manner.

Ability to multitask and prioritize tasks in a fast-paced environment.

Flexibility to work shifts, including weekends and holidays.

Proficiency in English and Dutch languages.

Knowledge of hotel operations and procedures.

Familiarity with computer systems and software used in the hospitality industry.

Attention to detail and ability to maintain high standards of cleanliness and organization.