Concierge Manager

Concierge Manager Hotels & Resorts Curaçao

We are seeking a highly motivated and experienced Concierge Manager to join our Concierge department. As the Concierge Manager, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our concierge services.

Key Responsibilities:

• Manage and supervise the concierge team, ensuring they deliver excellent service to guests
• Coordinate and prioritize guest requests, ensuring timely and efficient resolution
• Maintain a high level of knowledge about local attractions, restaurants, and events to assist guests with recommendations and reservations
• Oversee the organization and execution of special guest services, such as transportation arrangements and personalized experiences
• Collaborate with other departments to ensure seamless guest experiences
• Monitor and evaluate guest feedback, taking proactive measures to address any issues or concerns
• Manage the concierge budget, including inventory control and expense management

Qualifications:

• Prior experience in a similar role within the hospitality industry
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to remain calm and professional in high-pressure situations
• Proficiency in English and Dutch; knowledge of other languages is a plus
• Flexibility to work shifts, including weekends and holidays

If you are passionate about delivering exceptional service and have a proven track record in managing a concierge team, we would love to hear from you. Join our team and contribute to creating unforgettable experiences for our guests.

Job Requirements: Concierge Manager

Thank you for your interest in the Concierge Manager role. To ensure a smooth application process, please review the following job requirements:

• Minimum of 3 years of experience in a similar role within the hospitality industry
• Strong leadership skills with the ability to manage a team effectively
• Excellent communication and interpersonal skills
• Proficiency in English and Dutch, both written and spoken
• Knowledge of local attractions, restaurants, and services in Curaçao
• Ability to handle guest inquiries and complaints in a professional manner
• Strong organizational and multitasking abilities
• Flexibility to work shifts, including weekends and holidays
• Proficiency in using computer systems and software relevant to the role
• Ability to understand and speak both Spanish & English.